Refund Policy

 

At GoWishMe, we aim to provide a seamless experience for both creators and supporters. Our platform facilitates contributions to creators' wishlists, and our refund policy is designed to be fair and transparent, in alignment with Stripe's guidelines.

 

General Refund Policy
Contributions made to creators' wishlists are generally non-refundable. This policy ensures that creators can rely on the funds they receive to fulfill their wishlist items.

 

Exceptional Circumstances
Refunds may be considered in exceptional circumstances, such as:
     a) Technical errors resulting in incorrect charges.
     b) Fraudulent activity, subject to investigation.
Requests for refunds in these cases must be submitted within 7 days of the transaction.

 

Initiating a Refund
To request a refund, supporters should contact our support team.
Provide the transaction ID and a detailed explanation of the circumstances.

 

Processing of Approved Refunds
Approved refunds will be processed through Stripe, our payment processor.
Refunds can take up to 10 business days to appear in your account, depending on your bank or card issuer.

 

Fees
Stripe's processing fees from the original transaction will not be returned in case of a refund. This is due to the costs associated with payment processing by banks and card networks.

 

Dispute Resolution
If a refund request is denied, supporters may contact their bank or card issuer to initiate a dispute. Stripe will facilitate the dispute process, but the final decision rests with the card issuer.

 

Fraud Prevention
We actively monitor for fraudulent activity and reserve the right to refuse or reverse payments if fraud is suspected.

 

By using GoWishMe, you acknowledge and agree to this refund policy. We encourage all users to contribute responsibly and to communicate openly with creators about their expectations.

 

Contact Support

If you have any questions or concerns regarding a transaction, please do not hesitate to reach out to our support team at contact@gowishme.com. We are here to assist you and ensure a positive experience on our platform.

 

User Acknowledgment

By using GoWishMe, you acknowledge that you have read and understood this refund policy. We recommend reviewing this policy regularly, as it may be updated from time to time.