Refund Policy
At GoWishMe, we are committed to providing a seamless experience for both creators and supporters. Our platform facilitates direct contributions to creators' wishlists, and our refund policy is designed to be fair, transparent, and aligned with Stripe's guidelines.
General Refund Policy
Contributions made to creators' wishlists are non-refundable. This policy ensures creators can rely on the funds they receive to fulfill their wishlist items.
Exceptional Circumstances
Refunds may be considered in exceptional circumstances, including:
- Technical errors resulting in incorrect charges
- Fraudulent activity, subject to investigation
Requests for refunds in these cases must be submitted within 7 days of the transaction.
Initiating a Refund
To request a refund, supporters should contact our Support Team at info@gowishme.com, providing:
- The transaction ID
- A detailed explanation of the circumstances
Processing of Approved Refunds
Approved refunds will be processed through Stripe, our payment processor.
- Refunds may take up to 10 business days to appear in your account, depending on your bank or card issuer.
Fees
Stripe’s processing fees from the original transaction will not be refunded. This is due to the processing costs associated with payment networks and banks.
Dispute Resolution
If a refund request is denied, supporters may contact their bank or card issuer to initiate a dispute. Stripe will facilitate the dispute process, but the final decision rests with the card issuer.
Fraud Prevention
We actively monitor for fraudulent activity and reserve the right to refuse or reverse payments if fraud is suspected.
Contact Support
For questions or concerns regarding a transaction, please reach out to our Support Team at info@gowishme.com. We are here to ensure a positive experience on our platform.
User Acknowledgment
By using GoWishMe, you acknowledge and agree to this Refund Policy. We recommend reviewing this policy regularly, as it may be updated from time to time.
